You receive two kinds of invoice: one for your subscription, and, in months when you used more than your plan includes, a separate one for the extra use. If a payment fails, your workspace keeps working while you sort it out.
Your subscription invoice
Your subscription is charged automatically to the card on file, each month or each year depending on your billing interval. See Switch between monthly and annual.
Invoices for extra use
At the start of each month, the previous month's usage is added up. If it went beyond what your plan includes, you get a separate invoice for it, titled with the product name, the word usage and the month, for example October 2026. It is charged automatically to the same card.
- It is itemised: one line for each kind of extra use, such as a company without its own subscription. Jobs, screened applications and re-scores never appear on it. Each company you added has its own invoice, every month or year, like the plan's.
- The rates used are recorded with each month, so an old invoice can always be explained, even after prices change.
- Extra use is always invoiced monthly, whether your subscription is monthly or annual.
- Nothing appears on it that you could not see coming: the Projected overage this month box on Usage & billing is worked out by the same calculation. See Usage and projected charges.
Months are calendar months in Singapore time. The rates are under Overage price list on Usage & billing.
Find and download invoices
Go to SettingsUsage & billing and select Open portal. Stripe's secure portal lists all your invoices and receipts to view or download, and is also where you change the payment method.
If a payment fails
A declined or expired card should not stop a hiring process. When a payment fails:
- Stripe tries the payment again over the following days.
- Your subscription shows Payment past due on the Plan card. Your workspace keeps full access, and candidates can still apply.
- Everyone in the workspace sees a banner at the top of every page.
- Owners and Admins get a notification and an email.
Fix it
- Select Update payment in the banner. It takes you to Usage & billing.
- Select Open portal and update the payment method.
Once a payment goes through, the status returns to Active and the banner disappears.
If the retries run out
If no payment succeeds, Stripe stops the subscription. The 30 days that follow count from the end of the last period that was paid for, not from the end of the period that failed: a renewal that was never paid gives no extra time, and the days Stripe spent retrying count toward the 30. Until they end the workspace is read-only, with a banner saying when the plan ended, until when it stays readable, and a Resubscribe link: your team can sign in, read and export everything, but not post jobs, take applications or contact candidates. See Your plan.
Resubscribe opens Reactivate your workspace, where an Owner or Admin can subscribe again, also during those 30 days. Once the new subscription is paid, the old one is closed and its unpaid invoices are voided, so nothing is charged twice; extra companies and credit packs carry on with the new plan. After them, opening the workspace takes you there directly. Your apply pages accept no applications until then. Your data is not deleted: subscribing again picks up where you left off.