aironauts® hire has one plan, billed monthly or annually. This article covers what the plan includes, where to find the prices, and how to manage your subscription from Usage & billing.
Step 1: Status
Whether your subscription is in good standing. See the table below.
Step 2: Billing and renewal
What you pay per month or per year, and the date the subscription renews.
Step 3: Actions
Switch between monthly and annual billing, or cancel at the end of the period.
Go to SettingsUsage & billing. The page is there for Owners and Admins, and for anyone given the Billing permission.
What the plan includes
- Unlimited active jobs. Open as many roles as you are hiring for. Jobs are never counted against an allowance and never billed, so there is no reason to hold back a posting.
- Unlimited screened applications. Every application is screened by the AI, however many arrive. Applications are never counted against an allowance and never billed, so a busy month costs the same as a quiet one.
- One company.
- Re-scoring, at no extra charge. Each job can be re-scored in bulk a set number of times each month, and single candidates without a monthly limit. Re-scores are never billed. See Rescoring.
Every further company is its own subscription at the plan's price, monthly or annual, chosen when you add it. See Multiple companies. A company created before that, without its own subscription, is billed on a separate invoice after the month ends. See Usage and projected charges.
Where the prices are
The plan price, the monthly re-score limit, the price of an extra company (the same as the plan), credit packs and the monthly price aironauts workflows starts from are on the pricing page, published in advance. The same figures appear in the app under Overage price list on the Usage card. Both come from the same source the invoices are calculated with, so what you read is what you are billed.
Billing currency
When you subscribe, you enter your company's name and address. Its country sets the currency, and invoices are issued to that company:
| Company address | Billed in |
|---|---|
| Singapore | Singapore dollars (SGD) |
| Thailand, with a Thai tax ID | Thai baht (THB) |
| Any other country | US dollars (USD) |
The subscribe page shows the price in that currency as soon as you pick the country. The address cannot be changed during the Stripe checkout.
The currency is fixed with the first subscription. From then on everything is charged in it: renewals, switching between monthly and annual, extra companies, credit top-ups and the usage invoice after each month. To change it, contact us.
Subscription status
| Status | What it means |
|---|---|
| Active | Paid and in good standing. |
| Payment past due | A payment failed and is being retried. Everything keeps working. See Invoices and failed payments. |
| Canceled | The subscription has ended. The workspace works as normal until the end of the last period paid for, then is read-only for 30 days. See below. |
| Unpaid | Every payment retry failed and the subscription has stopped. Treated like Canceled: read-only for 30 days from the end of the last period paid for. |
| Awaiting checkout | Checkout was never completed. |
| Trial | A workspace handed over to you by the greydigi team, free until the date shown. See below. |
Some workspaces are marked Internal: they are not billed, and usage is shown for information only.
A workspace prepared for you
The greydigi team can set up a workspace together with you, for example in a meeting: your companies, branding, hiring flows and first jobs. While they set it up, the workspace runs on an internal plan: nothing is counted and nothing expires.
When it is ready, they hand it over:
- You receive an email invitation to become the workspace's Owner.
- Open it, sign in or create an account with the invited address, tick the box to accept the terms of service and the privacy policy, and select Accept and take over.
- You are the Owner. Everything that was set up stays as it is. The greydigi team members who prepared it stay in the workspace as Admins until you remove them under SettingsTeam & permissions, or until each of them leaves.
From that moment you have 30 days to use the workspace for free. Owners and Admins see a banner with the days left and a Subscribe link; it turns more prominent in the last 7 days. The Owner also gets an email when the trial starts, 7 days and 1 day before it ends, and when it has ended.
Subscribe at any time from the banner or the Plan card, with or without a promotion code. If you subscribe during the trial, the rest of the free days are kept: the first payment falls on the day the trial ends. In the trial's last two days payment starts at once, because Stripe needs at least two days' notice for a free period.
Nothing is charged for the time before the trial ends: usage from the setup and the trial months never appears on an invoice, even if you subscribe early. If the workspace has more than one company, each company after the first is billed at the plan price from your first full paid month (the calendar month after the trial ends); the subscribe page says so, and you can add companies during the trial on the same terms.
If the trial ends without a subscription, opening the workspace shows the subscribe page instead, with the message that the trial ended. Nothing is deleted: everything you set up is there again as soon as someone subscribes. Until then, your careers page lists no open roles and a link to one of your roles opens a page-not-found message, so candidates cannot apply. They see no reason and nothing about billing.
Hand a workspace over (greydigi team)
From the start, signed in with your verified greydigi.com address:
- Open the account menu under your initials and select Create a workspace for a customer. The new workspace is on the internal plan: free, with no checkout. See Switch, create and leave workspaces.
- Set it up with the customer: companies, branding, hiring processes, jobs. Nothing counts and nothing expires meanwhile.
- Go to SettingsUsage & billing and select Hand over to customer.
- Enter the customer's email address and name, and an optional message for the invitation email.
- Select Send handover invitation.
SettingsUsage & billing shows the Hand over to customer card only to the workspace's Owner, signed in with a verified greydigi.com address, on a workspace on the internal plan that has not been handed over yet. While that is so, the workspace's dashboard also shows a short note pointing to it for its first 14 days, until you dismiss it.
The customer gets an Owner invitation. Until they accept it, the card shows who it is waiting for, with Resend invitation (a new link, valid for 7 days) and Cancel handover, which stops the invitation working and leaves the workspace as it is. In the account menu the workspace reads Handover pending. A workspace can be handed over once; after that it is a customer workspace like any other.
After the handover you are an Admin there. When the customer no longer needs you, each greydigi team member leaves on their own with Leave workspace in the account menu, and lands back in their other workspaces; the customer can also remove you from the team page.
Change your card and download invoices
Select Open portal on the Payment & invoices card. Stripe's secure customer portal opens, where you can update the payment method and download past invoices and receipts. When you are done, it brings you back to Usage & billing.
Your card details are handled by Stripe and never reach our systems.
Cancel your subscription
- On the Plan card, select Cancel at period end.
- Read the confirmation and select Cancel at period end again.
Nothing stops straight away. Your workspace works fully until the end of the period you have paid for, and the card then reads Ends on with that date. Change your mind before then with Resume subscription.
If you paid for the period, you can use all of it: nothing changes until the period you paid for ends, and usage above the included volume in that last month is invoiced as usual. If the plan was canceled straight away in a period you had paid for, a banner says so and the workspace works fully until that period ends.
Read-only for 30 days
After the last period you paid for ends, the workspace is read-only for 30 days. A banner says when the plan ended, and the Plan card shows Paid through with that date.
While it is read-only, your team can:
- sign in and see everything: jobs, candidates, scorecards, notes, reports and analytics;
- download CVs and export data;
- resubscribe, from the banner's Resubscribe link or the Plan card's Resubscribe button.
The read-only time ends 30 days after the end of the last period you paid for; if the plan ended because payments failed, the days Stripe spent retrying count toward those 30.
Anything that creates new work, costs money or contacts candidates is refused with the message "Your plan ended on (date). The workspace is read-only until (date). Resubscribe to continue." That covers creating, publishing or reopening jobs, adding companies, importing candidates, re-scoring, AI drafts and job visuals, rejecting candidates (a rejection emails them), sending emails to candidates (Opener questions, offers, interview invitations, identity checks), starting identity checks and inviting team members. Pausing or closing jobs, moving candidates between stages and adding notes still work.
A candidate's own actions still get their confirmation: the code to verify their email, and the copy of an offer they accept. Any other email to a candidate that is held back shows on the candidate's email thread as not sent.
Nothing new comes in or goes out on its own either:
- your apply pages say the company is not accepting applications right now, and your careers page lists no open roles;
- applications emailed to a job's address are not filed (a team member who forwards one gets a reply saying why);
- AI screening pauses: anything already waiting is screened after you resubscribe;
- ari takes no new questions and says why;
- Opener follow-ups and identity checks waiting to go out are held until you resubscribe;
- offer and identity check reminders are skipped, and so is each scheduled report run (the schedule moves on to its next date).
After those 30 days the workspace can no longer be opened until someone subscribes again. Your data is kept: subscribing again picks up where you left off, in the same billing currency as before.
Switch between monthly and annual
Annual billing comes with one month free. See Switch between monthly and annual.