When you are stuck, you have two places to turn: this help center, and a message to our team sent from inside the app. Neither takes you away from what you were working on.
Ask for help or send feedback
Open the account menu under your initials at the top right of the workspace.
Step 1: Help center
Opens this help center in a new tab.
Step 2: Send feedback and Contact support
Both open the same short form. Send feedback starts it on product feedback, Contact support on a support request.
Tell us what is working, what is not, or what you are stuck on.
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- Under What is this about?, choose Product feedback for an idea or a rough edge, or Support request when something is broken or you need a hand.
- Write Your message. For a support request, say what you were trying to do and what happened instead. At least a sentence helps us act on it.
- Select Send.
You see Message received when it has arrived. If it needs a reply, we write to the email address on your account.
Your message is saved with your workspace and sent by email to the aironauts hire team at hire@greydigi.com. Should email delivery be unavailable at that moment, the form tells you so, the message stays saved for us to pick up, and you get an address to write to directly if it is urgent.
What we send with it
Open What we send with this in the form to see exactly what is attached:
- your name and the email on your account, so we can reply;
- your workspace name;
- the page you were on;
- your window size and the app version;
- your role, your language and the workspace plan.
That is all. We attach the page so we can see what you were looking at, without you having to describe where it is.
Members of every role can use the form. You do not need any particular permission to ask for help.
Let ari send it for you
If you are asking ari about something you can't find or use, you don't need to open the form. When ari can't solve it, it offers to send it to the aironauts hire team for you. You see a card with exactly what will be sent, ari's short summary and your own words copied from your message, and nothing goes out until you select Confirm. It counts towards the same five messages an hour. See ari as a guide and helper.
This help center
The help center lives at /help. It is public, so you can read it signed in or not, and share any article's address with a colleague.
Ways in:
- Help center in the account menu;
- the command palette: press ⌘ K and type what you are looking for. Matching articles appear under Help. Open help center opens the start page. See A tour of the workspace;
- Learn more beside the heading of screens that need explaining, which opens the article for that screen;
- the search box at the top of every help page.
Articles open in a new tab, so the page you were working on stays where it was.
The pictures in these articles are not screenshots. They are the product's own screens, drawn with sample data, so they match what you see in the app. Every feature of the product has an article.
At the end of every article, Still stuck? offers Contact support. When you are signed in it opens the same form as in the app; otherwise it starts an email to our support team.
Go from an article to the screen
When you are signed in, an article about a screen in the app has a button under its title, such as Open Review queue or Open Email notifications, and the same button again after the text. It opens that screen in your workspace; if you belong to more than one, it opens the one you land in when you sign in, and says which. Section pages that are about one screen have the button too. Articles without a screen of their own, and screens your role cannot open, show no button. Signed out, the articles look the same, just without it.
For candidates
Candidates have their own section, For candidates, on applying, how AI is used on their application and what happens to their data. If a candidate asks you about any of this, you can send them there. See Applying for a job.