The AI never rejects anyone, and neither does a screening question. When the AI recommends rejecting an application, or a knockout answer flags it, that application waits in the review queue until a person decides.
The AI recommends rejecting these applications, or a knockout question flagged them. Nothing is rejected until a person confirms it here.
| Candidate | Role | ATS | Confidence | Applied | Decision | |
|---|---|---|---|---|---|---|
| BF Ben Fletcher 3y full-stack, backend-leaning | Senior Backend Engineer | 38 | 81% | 3 days ago | ||
| LM Lucas Moreau 1y visual design, agency | Product Designer | 34 | 77% | 2 days ago | ||
| SR Sofia Rossi 2y inside sales, Europe | Sales Lead, APAC | 29 | 84% | about 20 hours ago | ||
| DO Daniel Okafor 6y backend, payments
| Senior Backend Engineer | - | - | about 6 hours ago |
What lands in the queue
An application joins the queue in one of two ways:
- The AI recommends rejection. Scoring ended with a Low match while the application was still new, before anyone on the team acted on it.
- A knockout answer flagged it. The applicant picked an answer you marked as a knockout on one of your screening questions. These applications are not scored yet. See Screening questions and knockouts.
The oldest is at the top. Each row shows:
- Candidate: their name and headline. Select it to open the candidate's full scorecard. For a knockout, a line under the name says which answer flagged it, for example Answered “No” to “Do you have the right to work in Singapore?” (a knockout question).
- Role: the job they applied to.
- ATS and Confidence: the score, and how sure the AI is of its reading. Empty for a knockout, which has not been scored.
- Applied: how long ago they applied.
- Decision: Keep in process and Confirm rejection for an AI recommendation, Score anyway and Reject for a knockout.
Review in the sidebar shows how many applications are waiting. The dashboard's Needs you list counts them too. See Needs you and notifications.
Decide one candidate
Open the candidate first if you want to read their evidence. A flagged candidate's own page carries the same two buttons in a yellow banner under the header:
- Keep in process dismisses the AI's flag. The candidate leaves the queue and stays in review, exactly where they were in your pipeline. Nothing is sent to them.
- Confirm rejection asks you to confirm in a dialog, because you are recording a hiring decision. Select Confirm rejection again in the dialog. The candidate moves to the Rejected stage and receives your rejection email.
For a knockout, the banner names the answer that flagged it, and the two buttons are:
- Score anyway clears the flag and sends the application through AI screening. It leaves the queue and is handled like any new application, so a Low match can still bring it back for a decision.
- Reject works exactly like Confirm rejection: a dialog first, then the Rejected stage and the rejection email.
Decide several at once
- Tick the candidates you want to reject, or tick the box in the header to select every row. Knockouts and AI recommendations can be rejected together.
- Select Confirm rejections above the table. The button shows how many you selected.
- Read the summary in the dialog and select Confirm rejections. Below it, the dialog lists what the rejections also close, for example "2 offers will be withdrawn."
Each candidate moves to Rejected and gets their own rejection email. If some could not be rejected, a message tells you how many went through and how many failed; the ones that failed stay in the queue. Someone who was already rejected, hired or withdrew by the time you confirm is skipped and gets no email.
What a rejection also closes
A rejected candidate is out of the process, so whatever was still open for them closes with the rejection, from the queue, from the candidate's page, one at a time or in bulk:
- Offers: an offer they hold is withdrawn, and one you haven't sent yet is withdrawn too, so it can't be sent later. Their offer page says the offer is no longer available, and it can't be signed.
- Identity checks: a check they haven't finished is canceled. The link stops working and the provider's session is deleted, as when you select Cancel check. A check that already needs a look stays for you to decide, but the candidate gets no reminder.
- Interviews: interviews still to come are cancelled and removed from Google Calendar. One that already took place is left for you to record its outcome.
Before you confirm, the dialog lists only what applies, for example "Their open offer will be withdrawn." Each closed item is written to the activity log. If a colleague rejected the candidate first, or the candidate signed their offer while the dialog was open, nothing changes: you see a message saying so, and no second email goes out. Once rejected, the candidate can't be given a new offer or interview until they are reconsidered. The candidate gets no separate email about the offer or the interviews: the rejection email covers them.
Changed your mind
A rejection can be reversed. On the candidate's page, Reconsider puts them back in review and moves them off the Rejected stage. The candidate is not emailed. Anything the rejection closed stays closed: make a new offer, request a new check or schedule a new interview if you need one. See The candidates list.
Until November 2026 a knockout answer rejected the application automatically, without passing through this queue. Those applications show a red banner on their own page with Restore, which brings them back to the start of the process without scoring them. See Screening questions and knockouts.
Who can decide
Owners, Admins and Recruiters see both buttons. Hiring Managers see the queue and can Keep in process or Score anyway, but cannot reject. Viewers can look at the queue but cannot decide. See Roles and permissions.
Every decision is written to the activity log with the time. See Notes, activity and the audit log.